We are a company located in Jacksonville, Florida. All of USA orders can be shipped out from us using the USPS within 3-7 working days.

Order Processing Time

Usually your order will be processed within 24 hours. If you place the order on Sunday or on holidays, your order will be dispatched on the next working day. In some cases delivery may take longer than stated due to security and customs clearance.

Shipping & Billing Information

It is highly recommended that your shipping address is the same as your billing address. Your order will be subjected to a fraud and risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high. Your privacy matter Learn more…

Cancelling your order

Please email us at orders@femchela.com if you no longer want this item. Unfortunately, if this item has already been shipped, we cannot stop the shipment. Otherwise, we will do our best to cancel your requested order.

Track your order

If there have any problem with the delivery status, please see contact us or by email (orders@femchela.com)

Wrong Address Disclaimer

Please make sure you write your correct email address and preferably your contact number so that we could contact you. If your orders have been returned to our warehouse due to incorrect address, we are sorry to inform you that you will be responsible for additional shipping charges. (NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

Learn more about our Return and refund policy here

Shipping outside of United States Disclaimer

Please contact us first if you desire to use our products. we don’t have any warehouse outside of the United States. We are not responsible for any charges/duties/taxes (customs fee vary from country to country if you order from Fem Chela LLC. It is the customer’s responsibility to pay any additional taxes, fees or duties.)