We do our best to offer high quality of organic products for you natural hair. Your satisfaction is our mission at FEM CHELA LLC. If you are unsatisfied with your hair products, please make sure to contact us with email or contact us first. The  unauthorized returns will not be accepted. All merchandise returns must be in their original container, unopened

We never have return yet in our record. If you do, here is our return and refund policy before

Returns
Our policy lasts 7 days after you received the product. After 7, yes we can offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. or you don’t like the product? tell us why by contact us here

There are certain situations where only partial or full exchanges or are granted (if applicable)
Any item not in its original condition, is damaged in transit or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery.

To initiate a return process,  please contact us first at orders@femchela.com 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@femchela.com